Refund and Return Policy

FOR THE UNITED STATES OF AMERICA & CANADA:

You have 7 days to initiate the return/ refund of your item(s) after product delivery. Beyond 7 days no return or refund will be accepted.

PS: Both available and pre-order items are refundable.

Refund/ return not accepted if any modifications were required from your part.

To initiate a return, please email us at orders@thedressdeal.com with order number.

Returned items should be shipped back with either DHL, UPS or Fedex ONLY at customer expenses (shipping fees + import taxes), should be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.

Refunds will be done only through the Original Mode of Payment and might take up to 45 days for the refund transfer to be completed.

Please note that a fee of 4.5% (payment gateway commission) will be deducted from the refunded amount.

In case of receiving a defected item, please contact our customer support at orders@thedressdeal.com 
We'll arrange a return and process a full refund for the faulty item.

If a transaction error occurs while making the payment, a refund in most cases will be issued to the same credit card you used for the original purchase.

Bridal Dresses: all bridal dresses are final sale.

CANCELLATION POLICY:

Customer can cancel his/her order within 24 hours from order. Please note that a fee of 4.5% (payment gateway commission) will be deducted from the refunded amount. Refunds will be executed to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed. 

There are NO EXCEPTIONS to our policy. We will work with you in every way possible if your outfit choice did not work out. We will undoubtedly help you find an alternative outfit, and continue until you have the perfect one. At The Dress Deal, our mission to accommodate women in every way possible in helping you make the right outfit decision.

Email: orders@thedressdeal.com 

WhatsApp: + 961 70 563 145

FOR THE REST OF THE WORLD:

We only accept returns against exchanges.

You have 10 days to initiate the exchange of your item(s) after product delivery. Beyond 10 days no exchange will be accepted.

PS: Both available and pre-order items are exchangeable.

To initiate an exchange, please email us at orders@thedressdeal.com with order number.

Returned items should be shipped back with either DHL, UPS or Fedex ONLY at customer expenses (shipping fees + import taxes), should be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.

In case of receiving a defected item, please contact our customer support at orders@thedressdeal.com 
We'll arrange a return and process a full refund for the faulty item.

If a transaction error occurs while making the payment, a refund in most cases will be issued to the same credit card you used for the original purchase.